Reviews, Citations, Testimonials

Review Details

5 Star Product Reviews

AAV Controls
“The response time to my inquiries is very fast, which is very helpful”
Kentaro Ishii, Assistant Professor, Osaka University

“No! Great service”
Alisha Kent, Laboratory Operations Manager, National Resilience

“Keep up the great work!”
Brent French, Professor of Biomedical Engineering, University of Virginia

“Great customer service and great products”
Miranda Williams, Associate Scientist, ElevateBio

“Clear communication about titer levels lead to a hasty resolution of the problem The turn around was quick as well!”
Chase Francis, Postdoctoral Fellow, NIH

“It would be convenient for AAV empty reference standards to come at same concentration as the full standards even if it is at a higher cost considering additional purification requirements”
Adriana Coll De Pena, Ph.D. Student, Brown University

AAV Custom Production
“Pretty good for now”
Yangyang Wang, Graduate Student, Boston University

“You have become our primary vendor because of the quality of your product. We need high titers for animal work. Customer service is also excellent. List of required info on quote req form needed”
Teresa Grider, Lab Manager, University of California San Diego

“Clear communication about titer levels lead to a hasty resolution of the problem The turn around was quick as well!”
Chase Francis, Postdoctoral Fellow, NIH

“When submitting a request for a quote, a representative emails and essentially asks to repeat the information entered in the request form. This redundancy could be improved”
Raphaël Brisset Di Roberto, Postdoctoral Fellow, ETH Zurich

“Very happy with customer experience and results”
Lynn Hartweck, Researcher, University of Minnesota

“Very efficient process”
Jen-Yin Goh, Research Fellow, University College of London

“The entire process from generating a quote to mailing in my plasmid was very easy and the turn around time has been good. I’ve had 5 viruses packaged and been very happy with them”
Armando Salinas, Postdoctoral Fellow, NIH

“The fact that AAV was completely thawed when I received it was bad, but the process of sending me the replacement was smooth and good“
Hiroshi Nomura, Professor, Hokkaido University

“More transparency about the timeline/process workflow would be very helpful when planning with customers”
Anthony Stark, Chief Executive Officer, Stark Therapeutics

“The service I have received every time I have contacted Vigene has been excellent, really helpful and kind customer service. I also attended a seminar which was great, very informative and clear”
Caroline Daye, Research Scientist, Astrea Bioseparations

AAV Reference Standards
“It would be convenient for AAV empty reference standards to come at same concentration as the full standards even if it is at a higher cost considering additional purification requirements”
Adriana Coll De Pena, Ph.D. Student, Brown University

“The service I have received every time I have contacted Vigene has been excellent, really helpful and kind customer service. I also attended a seminar which was great, very informative and clear”
Caroline Daye, Research Scientist, Astrea Bioseparations

GMP Service
“The service I have received every time I have contacted Vigene has been excellent, really helpful and kind customer service. I also attended a seminar which was great, very informative and clear”
Caroline Daye, Research Scientist, Astrea Bioseparations

“Tech transfer processes between PD and Mfg need to be strengthened. Plasmid and process teams deliver outstanding quality, but are sometimes weak in communication”
Abhinav Shukla, Chief Technical Officer, Redpin Therapeutics

Lentivirus Custom Production
“You have become our primary vendor because of the quality of your product. We need high titers for animal work. Customer service is also excellent. List of required info on quote req form needed”
Teresa Grider, Lab Manager, University of California San Diego

“Faster turn times”
Becky Hess, Staff Scientist, Pacific Northwest National Laboratory

4 Star Product Reviews

AAV Controls
“Time to answer is too slow”
Marine Barthez, Postdoctoral Researcher, UC Berkeley

“Customer service is very attentive and responds in timely manner”
Ella Liberzon, Senior Scientist, TCR² Therapeutics Inc.

“I would like an order confirmation attachment to be sent to me before the order arrives, for future orders”
Delroy Roach Jr, Procurement Analyst, WuXi AppTec

AAV Custom Production
“Customer service is very attentive and responds in timely manner”
Ella Liberzon, Senior Scientist, TCR² Therapeutics Inc.

“Recently got much more expensive; sometimes takes a little longer than estimated timeline”
Courtney Young, Co-Founder, MyoGene Bio

“Your prices are very competitive, but if you lower your price by $100 more I think you could own 90% of the market”
Justin Boyer, Research Fellow, Cincinnati Children’s Hospital

“It would be nice to have larger scale research preps as an option”
Andrew Mercer, Principal Scientist, REGENXBIO

“It would be great if the progress of an order could be tracked online. That would be very helpful to plan experiments”
Ashlesha Odak, Research Fellow, Memorial Sloan Kettering Cancer Center

“Custom order fulfillment has been slow, and custom lentiviral particles (prior to your move) have not performed well”
Michael Roland Williams, Assistant Professor, Michigan State University

“I’m a consultant for a start-up gene therapy company and have generally been very pleased with the interactions with Vigene. It would be helpful to have a single point of contact for my client’s needs”
Janice Phillips, Principal, JAPhillips Consulting, LLC

AAV Reference Materials
“Nothing special, just thanks to all as everything worked nicely :)”
Panu Kinnunen, Procurement and Logistics Technician, Kuopio Center for Gene & Cell Therapy

Lentivirus Controls
“Nothing special, just thanks to all as everything worked nicely :)”
Panu Kinnunen, Procurement and Logistics Technician, Kuopio Center for Gene & Cell Therapy

Plasmid Custom Production
“I’m a consultant for a start-up gene therapy company and have generally been very pleased with the interactions with Vigene. It would be helpful to have a single point of contact for my client’s needs”
Janice Phillips, Principal, JAPhillips Consulting, LLC

3 Star Product Reviews

AAV Controls
“It would be helpful if you could list the DNA donors for each gene”
Kimitoshi Takeda, Immunology Frontier Research Center, Osaka University

“Online ordering process was a bit confusing at first”
Ashutosh Pudasaini, PhD, Senior Scientist, GenomeDesigns Laboratory

AAV Custom Production
“AAV quality can vary. I’ve received good batches from Vigene in the past, but I’ve also received orders with low titers, or orders with high titers that are more toxic to cells than AAV made elsewhere”
Paul Weingarden, Senior Associate Scientist, Bristol Myers Squibb

“Lentiviral production was excellent. AAV production was contaminated with bacteria and needed to be replaced. Vigene replaced all samples quickly without questions and kept me from changing vendors”
Burt Richards, Director of Translational Science, University of Utah

“It would be helpful if you could list the DNA donors for each gene”
Kimitoshi Takeda, Immunology Frontier Research Center, Osaka University

AAV Reference Materials
“Improve technical knowledge support”
Junseo Choi, Research Associate, Louisiana State University, Research Associate 

GMP Service (Viral Vectors and Plasmids)
“I have not used the product yet, but I was very please with how easy it was to place an order and how quickly we received the product after purchase. From that experience alone, I would recommend.”
Jamie Suss, Operations Administrator, Gateway Institute for Brain Research

Lentivirus Custom Production
“Lentiviral production was excellent. AAV production was contaminated with bacteria and needed to be replaced. Vigene replaced all samples quickly without questions and kept me from changing vendors”
Burt Richards, Director of Translational Science, University of Utah

2 Star Product Reviews

AAV Custom Production
“We’ll be in contact soon- however out of 4 custom viruses we order- one completely failed to work and the titering of the other 3 is clearly off from what we were told”
Paul Donlin-Asp, Postdoctoral Fellow, Max Planck Institute for Brain Research

“Have had several good experiences with custom production but also several failed productions that were not handled well, leading to questions about quality control”
Matt Wachowiak, Professor of Neurobiology, University of Utah School of Medicine

1 Star Product Reviews

 AAV Custom Production
“Worst service ever
Marine Barthez, University of Berkeley